| Date Submitted: | December 8, 2009 |
| Insurance Provider: | USAA in Texas |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Watch Out For Cars With A USAA Bumper Sticker I was rear-ended by a USAA customer the day after Thanksgiving. The kid was doing 50 MPH and texting when he hit me at a stop-light. The USAA adjuster who finally called after five days says they have no responsibility to repair my car or pay what it would actually cost to purchase a replacement. They claim they pay you what your car is worth, and they get to make the formula for this. $3000.00 worth of recent receipts and copies of worse cars selling on e-bay for over twice their offer will not phase these hard-headed adjusters. Avoid USAA at all cost, they are dangerously crooked. |
| Submitted by: | zootmancars 50 year-old :: Male Reviewer :: San Antonio |
10 comments for this review
| Comment by: Connie Conner From: Papillion, NE February 3rd, 2010 |
I couldn't have said it better my self. The same thing happened to me in NE. We are about $1000 to $1500 away from the actual replacement value of my vehicle. Isn't there something that can be done about these crooks? |
| Comment by: Steve From: Ofallon MO April 29th, 2010 |
I agree, I just had this happen I was looking at Autotrader with the same year make and model of my truck, identical miles and it was prized 1000 higher than they were offering, of course they say we check all around and yet the documents they send me show they were looking at low end models while mine was top of line. Beware if you need to file a claim with them |
| Comment by: Ben From: Lancaster, SC July 15th, 2010 |
So you're mad because you found vehicles selling on ebay and autotrader for more than they say your car is worth? Why not pull up the bluebook? I'm assuming the KBB value of your car is less than what you're finding on ebay. Maybe you're just trying to get more than you deserve. USAA isn't going to go look at car dealers to determine the value of your vehicle. A random person's asking price hardly justifies the value of your similar vehicle. |
| Comment by: Alan B. From: Tustin, Ca September 23rd, 2010 |
I love that the person that made this review isnt a USAA customer. From the customers point of view (The Kid texting) USAA did the right thing by paying what the car was worth at the time of the accident. USAA is a great company. |
| Comment by: Chris R From: Plano TX September 24th, 2010 |
USAA is probably the fairest insurance company you will ever deal with on either side of the fence. Life long member myself and also worked for a collision repair shop for 7 years in Colorado Springs which consisted of a large USAA customer base just do to the military installations in the area. Unlike most of the other insurance companies we had to deal with daily USAA took care of it's customers and also non-customers who unfortunately had a run in. Every insurance company will use a process of fair market value calculations, the fact is it's not a price based on what a dealer or an overpriced private seller is asking it's what the over all market is for that vehicle then it's averaged. |
| Comment by: Alicia W From: Jacksonville,FL April 6th, 2011 |
I had to accidents which neither one was my fault both from the back one skid into me in the rain why people speed in the rain I have no idea why then your riding close on my bumper at that. i hit my brakes and I was looking in the rear view mirror hoping this car wouldn't hit me but I seen his car jerk up and of course since your riding close traction on tires on wet ground don't mix so he ran right into me. Real SMART and got out and said sorry. Yes WOOOW all of this couldve been provented if he wasn't riding on me like that. USAA took car of it and plus the police came out and said in this particular county if you are not hurt and we see no damage done to your car then it wasn't an accident!!!. SOOO people can hit you and get away with it. According to USAA they said if you report it then its an accident. I love them I have been with them when I was in the Marines and they are great the rates for full coverage is OUTSTANDING!!!! |
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