USAA

Date Submitted: December 8, 2009
Insurance Provider: USAA in Texas
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: Watch Out For Cars With A USAA Bumper Sticker
I was rear-ended by a USAA customer the day after Thanksgiving. The kid was doing 50 MPH and texting when he hit me at a stop-light. The USAA adjuster who finally called after five days says they have no responsibility to repair my car or pay what it would actually cost to purchase a replacement. They claim they pay you what your car is worth, and they get to make the formula for this. $3000.00 worth of recent receipts and copies of worse cars selling on e-bay for over twice their offer will not phase these hard-headed adjusters. Avoid USAA at all cost, they are dangerously crooked.
Submitted by: zootmancars
50 year-old   ::   Male Reviewer   ::   San Antonio

 1 comments for this review

Comment by: Connie Conner
From: Papillion, NE
February 3rd, 2010
I couldn't have said it better my self. The same thing happened to me in NE. We are about $1000 to $1500 away from the actual replacement value of my vehicle. Isn't there something that can be done about these crooks?

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