| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 11 / 5 | 3 / 13 | 16 | 4.24 | 3.13 | 4.17 | 3.88 | 3.86 |
| Date Submitted: | October 4, 2011 |
| Insurance Provider: | USAA in North Carolina |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | USAA Slow Misrepresentative Was driving eastbound on a residential street helping a off duty sheriff officer go back to Daytona after buying a washer and dryer that he did not want blown off his truck traveling South on I-95. I stated follow me I will offer a short cut. I was traveling from my driveway closely on a residential street when a 18 year old driver quickly backed into the street and struck my right front Dodge. I did not brake so we hit at about 35++ MPH..screwed up my shoulder neck and back...Two witnesses stated the fault of the 18 YO with USAA coverage...Will they pay for injuries?? No...Did they subrogate with State Farm my insurer? No...USAA sucks period..poor customer communication and support..Keep shopping until maybe USAA wakes up! Comments [ 0 ] |
| Submitted by: | skyewalker99 47 year-old :: Male Reviewer :: Daytona Beach Florida |
| Date Submitted: | May 21, 2011 |
| Insurance Provider: | USAA in Georgia |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Would NOT Recommend: Terrible Ins & Cust Svc Don't switch to USAA - the company is terrible! USAA Banking and Insurance — We have had USAA for many years (because my father, retired officer, suggested them). We have had several terrible experiences in trying to get settlements with the company (for accidents that were through no fault of ours). They may be ok if you don't have to file a claim, but the first time we filed a claim, we experienced horrible service. USAA doesn't even follow their own written policy. We have a complaint out to the State Department of Insurance because their lack of actions are completely unacceptable. I would not recommend the company to anyon Comments [ 1 ] |
| Submitted by: | John398 50 year-old :: Male Reviewer :: atlanta, ga |
| Date Submitted: | March 29, 2011 |
| Insurance Provider: | USAA in New York |
| Coverage: | 5 out of 10 |
| Claims: | 5 out of 10 |
| Customer Service: | 3 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | Downhill they go. USAA used to be a responsive company, easy to do business with. I have no horror story, yet. But judging by the steady decline in customer service, things are definitely heading in the wrong direction. After over 30 years of doing business with them, I'm now looking for alternatives. Comments [ 0 ] |
| Submitted by: | Rick 53 year-old :: Male Reviewer :: Buffalo, NY |
| Date Submitted: | March 28, 2011 |
| Insurance Provider: | USAA in Louisiana |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | What a joke The nightmare with this company dates back to August 2006. I received a noticed from my mortgage company saying my homeowners was canceled. I called USAA up and they tell me that my policy was canceled because of $5.00. I never received a bill stating that, so that ended up leaving me a year after Katrina trying to find homeowners insurance at the peak of Hurricane season. To make a long story short because of this I ended up paying 7k for a policy. Well now the nightmare continues. I was sideswiped by one of their customers. They will not take liability of the accident until they receive the police report. Their customer was even issued a ticket.What else is there to investigate? In New Orleans it is taking up to 21 business days to receive a report. Totally unacceptable. I've been sideswipe in the past, and other companies take liability right away if a ticket is issued. Screw you USAA Comments [ 0 ] |
| Submitted by: | USAA BLOWS 30 year-old :: Male Reviewer :: New Orleans |
| Date Submitted: | January 4, 2011 |
| Insurance Provider: | USAA in California |
| Coverage: | 5 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 3 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | USAA worst for claims Never buy USAA auto insurance. After a car accident they will NOT pay for your actual medical bills. They try to pick and choose which bills to pay and claim that they never received the proper paperwork. Great company for making up stories and stalling. Horrible claims dept in CA and AZ. Be very careful. All the advertising for USAA sounds great right? Do not believe the bull. I am stuck with surgery and medical bills for years when I thought that's what we all pay ins premiums for...peace of mind that we have coverage. I was very wrong. Do not buy USAA auto insurance. You are under insured. Comments [ 0 ] |
| Submitted by: | Sam I Am 45 year-old :: Female Reviewer :: San Diego |
| Date Submitted: | October 26, 2010 |
| Insurance Provider: | USAA in Texas |
| Coverage: | 2 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 7 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | USAA Claims the worst ever! I was rear ended by another USAA customer. I myself am a USAA client and a faithful one at that, until now. I was rear ended by an individual doing 60mph and had several injuries to my neck and back. When I called the claims adjuster she asked me what the amount of my bills were and said,"Your bills total $@$#%." Which was about $1500 less then the actual amount, then offered about $800 more for I guess what was acutal pain and suffering. I called back and basically told her to do her research and get the total amount of my bills! Why do I have to do my own research? Isn't she getting paid to do a job. So first of all another of their drivers hits me and is clearly at fault and they act like you are wasting their time, secondly they won't research your medical bills/issues, and lastly they try to low ball you and won't add the damages to your vehicle. Comments [ 0 ] |
| Submitted by: | Angry Texas 30 year-old :: Male Reviewer :: Texas |
| Date Submitted: | August 19, 2010 |
| Insurance Provider: | USAA in California |
| Coverage: | 10 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | Yes |
| Review: | Claimant review Just finished dealing with a claim with USAA auto. Amazing customer service. Everything was handled in a very professional manner, I was treated with respect and the representative coordinated the repair and rental car for me. All I had to do was show up, and I was treated like a princess. Great experience. Comments [ 2 ] |
| Submitted by: | Elizabeth Mccune 52 year-old :: Female Reviewer :: San Diego |
| Date Submitted: | January 2, 2010 |
| Insurance Provider: | USAA in Arizona |
| Coverage: | 10 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 10 out of 10 |
| Recommend: | Yes |
| Review: | USAA is by far the best. They paid my claim in 1 week for a pistol that was stolen out of my truck. They went after Progressive when a driver hit my car (progressive did not want to pay). I paid nothing. Every time I have called other insurers to try and beat my rate (1,000,000.00 umbrella) they don't come close! I have been with them 20 years, my wife 35 years and my Father in Law 58 years. Comments [ 0 ] |
| Submitted by: | Tim Johnson 57 year-old :: Male Reviewer :: Phoenix AZ |
| Date Submitted: | December 8, 2009 |
| Insurance Provider: | USAA in Texas |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Watch Out For Cars With A USAA Bumper Sticker I was rear-ended by a USAA customer the day after Thanksgiving. The kid was doing 50 MPH and texting when he hit me at a stop-light. The USAA adjuster who finally called after five days says they have no responsibility to repair my car or pay what it would actually cost to purchase a replacement. They claim they pay you what your car is worth, and they get to make the formula for this. $3000.00 worth of recent receipts and copies of worse cars selling on e-bay for over twice their offer will not phase these hard-headed adjusters. Avoid USAA at all cost, they are dangerously crooked. Comments [ 10 ] |
| Submitted by: | zootmancars 50 year-old :: Male Reviewer :: San Antonio |
| Date Submitted: | October 5, 2009 |
| Insurance Provider: | USAA in Texas |
| Coverage: | 5 out of 10 |
| Claims: | 2 out of 10 |
| Customer Service: | 2 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | gouging paying customers I just recently received a letter from USAA stating that they will be basing their premiums on a person's CREDIT report/rating as opposed to driving record. Have any of you heard of this one? It sounds like another way to cull their customer base of "liability". This smacks of health insurance companies that research whether or not you are "likely" to get diabetes, and then set your premium based on "research"/ or dropping you altogether for pre-existing conditions. I don't see what a credit rating has to do with a person's risk behind the wheel. In fact, I'd be curious to know where their "scientific" data comes from? I know a guy who drives a hot mercedes to work every morning, lives in a nice home, has a good income, but he SUCKS when it comes to being a decent driver on the road...yakkin' on his phone, texting, etc. His credit may be good, but his driving skills suck. Now who do you think is going to get the better premium? Him, or me? I have never had an accident, never had a speeding ticket, never had a parking ticket in 30 years. I did, however, go through a nasty divorce, and lost my home to foreclosure because of a court system that would not act prudently and swiftly in order to save the home. Do I deserve to now be punished further, financially, by an insurance company because I had a home foreclosure? It wasn't that I didn't try to save the home, I just couldn't get the judge to hear my case. He refused, and allowed the foreclosure attorney carte blanche...I had to represent myself. This to me is really evil... to take advantage, twist the laws to benefit you, and punish the working poor even more. shame on USAA. I will be looking elsewhere...but I surmise, that the State of TExas, and Govenor Perry have opened this door for all insurance companies to follow suit... what to do? Comments [ 4 ] |
| Submitted by: | sickandtired 56 year-old :: Female Reviewer :: austin, texas |
| Date Submitted: | April 13, 2009 |
| Insurance Provider: | USAA in Texas |
| Coverage: | 8 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 6 out of 10 |
| Recommend: | No |
| Review: | almost a phony insurance Co. Stolen and totaled van. Almost two months have passed and no settlement. Claims adjuster has been rude and obnoxious. Have had insurance with USAA for more than 15 years with very minimal claims in past. This is a company to stay away from. Comments [ 0 ] |
| Submitted by: | FS 66 year-old :: Male Reviewer :: Houston, TX 77090 |
| Date Submitted: | December 8, 2008 |
| Insurance Provider: | USAA in Oregon |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | 25 years and now this I just received a notice from USAA that they are canceling my homeowners insurance effective January 2 because I live in a area that has a high risk of forest fire. I just moved to Portland Oregon after 10 years in Southern California, the last 6 of which were in San Diego where we had to evacuate our house last year and nearly had to several years before that. I don't know who the idiot is that is making decisions there but I've been with USAA for 25 years. I have 2 cars, a vacation home, my primary residence and also umbrella insurance with them. I have had 1 claim in the last 25 years and that was when someone drove into the side of my house. THey seem to think that I will keep all of my other policies and insure my home elsewhere. I think they have a really screwed up idea of how this is going to happen. But more importantly, this used to be a great company. I have never shopped around or questioned their rates. When I needed insurance it was just automatic that I go to USAA. I don't know how much I've paid in premiums over the years but I know they've done well. But no more. If they think Portland Oregon is more of a forest fire risk than San Diego then maybe I don't want to be insured by them Comments [ 0 ] |
| Submitted by: | John Belbute 56 year-old :: Male Reviewer :: Portland Oregon |
| Date Submitted: | September 3, 2008 |
| Insurance Provider: | USAA in California |
| Coverage: | 3 out of 10 |
| Claims: | 3 out of 10 |
| Customer Service: | 3 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | CANCELLED SERVICE MEMEBER I have have been a USAA member for over 15 years. I had an active checking, saving, renters insurance and kid 1st savings accounts. I recieved a letter stating that my renters insurance policy would not be renewed due to me causing USAA to lose money and the way I handled my accounts. My account has be paid late once but has never had a claim filed with USAA in over 15 years of coverage- and they tell me because I caused them to lose money!!! USAA has also closed all other accounts without any notification or discussion on how to get my funds from my account. I would think that USAA would take the time to fully explain the reason a loyal service member would be cancelled with no formal mediation or appellate system. This has happen to numerous fellow active duty members at a time when savings, investments and insurance are of utmost importance. I strongly beg all servicemembers to talk with other Banking and Insurance institutions before seeking USAA accounts. Truly not worth investing and/or banking with USAA in the long run!! Comments [ 0 ] |
| Submitted by: | MARCUS PENN 35 year-old :: Male Reviewer :: SAN DIEGO, CA |
| Date Submitted: | March 28, 2007 |
| Insurance Provider: | USAA in Texas |
| Coverage: | 10 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 8 out of 10 |
| Recommend: | Yes |
| Review: | Great service & follow-up I've been involved in two accidents where I was not at fault to include being rear-ended while driving a high-end European car. in the first accident, I called USAA from the road and they first asked if I was OK before walking me through what to do when an officer arrived. When I tiold them I wanted to drive straight to the dealer for repairs they approved it over the phone and within an hour of the accident I was in a rental headed home. Oh, and the dealer...they used some after-market parts too. They all do. On the other occassion I was again struck in the rear driver-side panel and told the adjuster which body repair shop I wanted to use - it was on their approved list - and had my car back in 10 days. USAA paid the rental and billed the other driver's insurance. Not a dime came out of my pocket. BusinessWeek just named USAA the top customer service company so I don't think your experiences are the norm. USAA, in my opinion, works hard to keep you business...you've been there most of your life. To pull accounts because of one bad experience seems to be throwing out the baby with the bath water approach. As for pricing...that they're overpriced is a myth. I recently checked around my area and they were competitive across the board. They beat the lizard. Comments [ 0 ] |
| Submitted by: | Handwilly 45 year-old :: Male Reviewer :: Schertz |
| Date Submitted: | March 26, 2007 |
| Insurance Provider: | USAA in Ohio |
| Coverage: | 4 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | Horrible claims service The claims service is horrific. I have been a loyal USAA customer for over 22 years, in a family that has been USAA faithtful for 45 years. I've never had a ticket or an 'at fault' accident. Their prices have always been higher than a lot of other insurance companies out there, so I expected to get exceptional customer service if and when I was involved in an accident. Recently, I was rear ended by a speeding car. Luckily, to date, I notice no injuries. The damage to my car, which I bought brand new not even 2 years ago, was bad. My adjuster has been anything but helpful. He has not offered any information and has not been 'my voice' or looking out for my best interests at all. He has nickle and dimed me the whole way, EVEN THOUGH THEY WILL BE FULLY REFUNDED. They are going to use after market and used parts on my car. I have called customer service to try and get to another adjuster but they keep putting me through to the same one, who only specializes in bodily injury?!?!?! He said himself he didn't know much about property damage. HUH???? Brilliant. I'm just completely and utterly disheartened by their lack of customer service, their lack of concern for their loyal customers, and their lack of knowledge, as I said before, I've had to do all my own research. And that's just the tip of the iceberg. I'm switching insurance companies when this is all done and I'm taking all my asset accounts and credit accounts out of USAA. My family has said they are doing the same, as they are shocked and concerned that the same would happen to them. And based on reading other USAA customer reviews, I can see that we are definitely not alone in that opinion. I definitely would not recommend buying insurance, or any other product for that matter, from USAA if you are hoping for good customer service when you really need it. Comments [ 0 ] |
| Submitted by: | Loyal Customer no more 37 year-old :: Female Reviewer :: Maineville |
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