USAA

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
3 / 1 1 / 3 4 4.50 3.75 6.00 5.25 4.88

Date Submitted: December 8, 2008
Insurance Provider: USAA in Oregon
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 10 out of 10
Cost: 5 out of 10
Recommend: No
Review: 25 years and now this
I just received a notice from USAA that they are canceling my homeowners insurance effective January 2 because I live in a area that has a high risk of forest fire. I just moved to Portland Oregon after 10 years in Southern California, the last 6 of which were in San Diego where we had to evacuate our house last year and nearly had to several years before that. I don't know who the idiot is that is making decisions there but I've been with USAA for 25 years. I have 2 cars, a vacation home, my primary residence and also umbrella insurance with them. I have had 1 claim in the last 25 years and that was when someone drove into the side of my house. THey seem to think that I will keep all of my other policies and insure my home elsewhere. I think they have a really screwed up idea of how this is going to happen. But more importantly, this used to be a great company. I have never shopped around or questioned their rates. When I needed insurance it was just automatic that I go to USAA. I don't know how much I've paid in premiums over the years but I know they've done well. But no more. If they think Portland Oregon is more of a forest fire risk than San Diego then maybe I don't want to be insured by them
Comments [ 0 ]
Submitted by: John Belbute
56 year-old   ::   Male Reviewer   ::   Portland Oregon

Date Submitted: September 3, 2008
Insurance Provider: USAA in California
Coverage: 3 out of 10
Claims: 3 out of 10
Customer Service: 3 out of 10
Cost: 5 out of 10
Recommend: No
Review: CANCELLED SERVICE MEMEBER
I have have been a USAA member for over 15 years. I had an active checking, saving, renters insurance and kid 1st savings accounts. I recieved a letter stating that my renters insurance policy would not be renewed due to me causing USAA to lose money and the way I handled my accounts. My account has be paid late once but has never had a claim filed with USAA in over 15 years of coverage- and they tell me because I caused them to lose money!!! USAA has also closed all other accounts without any notification or discussion on how to get my funds from my account. I would think that USAA would take the time to fully explain the reason a loyal service member would be cancelled with no formal mediation or appellate system. This has happen to numerous fellow active duty members at a time when savings, investments and insurance are of utmost importance. I strongly beg all servicemembers to talk with other Banking and Insurance institutions before seeking USAA accounts. Truly not worth investing and/or banking with USAA in the long run!!
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Submitted by: MARCUS PENN
35 year-old   ::   Male Reviewer   ::   SAN DIEGO, CA

Date Submitted: March 28, 2007
Insurance Provider: USAA in Texas
Coverage: 10 out of 10
Claims: 10 out of 10
Customer Service: 10 out of 10
Cost: 8 out of 10
Recommend: Yes
Review: Great service & follow-up
I've been involved in two accidents where I was not at fault to include being rear-ended while driving a high-end European car. in the first accident, I called USAA from the road and they first asked if I was OK before walking me through what to do when an officer arrived. When I tiold them I wanted to drive straight to the dealer for repairs they approved it over the phone and within an hour of the accident I was in a rental headed home. Oh, and the dealer...they used some after-market parts too. They all do. On the other occassion I was again struck in the rear driver-side panel and told the adjuster which body repair shop I wanted to use - it was on their approved list - and had my car back in 10 days. USAA paid the rental and billed the other driver's insurance. Not a dime came out of my pocket. BusinessWeek just named USAA the top customer service company so I don't think your experiences are the norm. USAA, in my opinion, works hard to keep you business...you've been there most of your life. To pull accounts because of one bad experience seems to be throwing out the baby with the bath water approach. As for pricing...that they're overpriced is a myth. I recently checked around my area and they were competitive across the board. They beat the lizard.
Comments [ 0 ]
Submitted by: Handwilly
45 year-old   ::   Male Reviewer   ::   Schertz

Date Submitted: March 26, 2007
Insurance Provider: USAA in Ohio
Coverage: 4 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 3 out of 10
Recommend: No
Review: Horrible claims service
The claims service is horrific. I have been a loyal USAA customer for over 22 years, in a family that has been USAA faithtful for 45 years. I've never had a ticket or an 'at fault' accident. Their prices have always been higher than a lot of other insurance companies out there, so I expected to get exceptional customer service if and when I was involved in an accident. Recently, I was rear ended by a speeding car. Luckily, to date, I notice no injuries. The damage to my car, which I bought brand new not even 2 years ago, was bad. My adjuster has been anything but helpful. He has not offered any information and has not been 'my voice' or looking out for my best interests at all. He has nickle and dimed me the whole way, EVEN THOUGH THEY WILL BE FULLY REFUNDED. They are going to use after market and used parts on my car. I have called customer service to try and get to another adjuster but they keep putting me through to the same one, who only specializes in bodily injury?!?!?! He said himself he didn't know much about property damage. HUH???? Brilliant. I'm just completely and utterly disheartened by their lack of customer service, their lack of concern for their loyal customers, and their lack of knowledge, as I said before, I've had to do all my own research. And that's just the tip of the iceberg. I'm switching insurance companies when this is all done and I'm taking all my asset accounts and credit accounts out of USAA. My family has said they are doing the same, as they are shocked and concerned that the same would happen to them. And based on reading other USAA customer reviews, I can see that we are definitely not alone in that opinion. I definitely would not recommend buying insurance, or any other product for that matter, from USAA if you are hoping for good customer service when you really need it.
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Submitted by: Loyal Customer no more
37 year-old   ::   Female Reviewer   ::   Maineville