| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 21 / 19 | 7 / 33 | 40 | 3.41 | 3.13 | 2.63 | 2.95 | 3.03 |
| Date Submitted: | July 10, 2012 |
| Insurance Provider: | Progressive in Arizona |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Crooks! They are totally crooks! All the money goes to pay for their commercials! We were stopped at a light and were rear ended by a progressive insured. The damage was to the bumper, trunk and quarter panel. They are trying to say that the trunk and quarter panel are not related to the crash and only want to pay for the bumper! Comments [ 1 ] |
| Submitted by: | arizrain 53 year-old :: Female Reviewer :: Phoenix |
| Date Submitted: | January 18, 2012 |
| Insurance Provider: | Progressive in Ohio |
| Coverage: | 5 out of 10 |
| Claims: | 5 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Getting screwed Ha ha. Progressive is charging me extra monthly. I was in a auto accident, a bad one. The idiotic kid who blew the stop sign and did not have insurance has made my life hell. Since my insurance had to do a underwriters policy, Progressive feels it is ok to charge me extra monthly. HMMMM, I get hit by an uninsured drive, die, come back, and now Progressive says, ta dah, you have to pay more on insurance. Whatever. Now the kicker, after having a policy for years with them, with no claims, no late payments, pay ahead, good snapshot, Progressive contacts me tonight to tell that they think I am getting discounts that I do not deserve, I am going to have to pay more. SERIOUSLY. I have a solo policy with them, me and my fiancee have a joint policy with them, even tho because of the wreck I am still unable to operate the vehicle the joint policy is under so they should feel lucky we have even kept insurance on it. And out of the blue they think I am getting things I do not deserve and they want me to pay more. I do not think so. Is this how Progressive wants to do business with good, hard working American customers? Guess we will see. Comments [ 0 ] |
| Submitted by: | rarack22 26 year-old :: Male Reviewer :: Southern Ohio |
| Date Submitted: | January 2, 2012 |
| Insurance Provider: | Progressive in Florida |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Just a big LIE After only 6 months with them I realize they lie about everything. Progessive just tells you what you want to hear so you leave the competition. But after they have you they turn around and raised your insurace even more than the last company you had withouth any explanation. Comments [ 1 ] |
| Submitted by: | Debbie 38 year-old :: Female Reviewer :: Orlando, Fl |
| Date Submitted: | December 23, 2011 |
| Insurance Provider: | Progressive in Washington |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | The worst... this company is a thief. If You a claim, they will not fix it for you. They will tell you big lie your car is so fuck up , we cannot fix it.your car is a total loss. they say that so they can buy it from you cheap... dont go with these AS#$%^&&*. Comments [ 0 ] |
| Submitted by: | G 30 year-old :: Male Reviewer :: WA |
| Date Submitted: | December 16, 2011 |
| Insurance Provider: | Progressive in Colorado |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | rip off and fraud if you have progressive This company will do anything and everything not to pay a legtimate claim and if you do not go to their repair facilty you will be screwed even more. I had vandalism and even a nasty note they treated me a disabled vet or even if I was a regular everyday person in the us that is required to buy insurance like dirt they are so desperate for moey more then likely because of the cost of their pathetic ads with the white faced blue headband freak with the lump on her head that is our money for claims the are using to pay for these sick ads. I will be contacting the media in my state. Checkng laws compaints in every state doing as much research on complainst. a nationwide lawsuit for fraud would be the best thing that they deserve and of course they lose. Do not give them a dime run. I am not a blogger facebook tweeter but I am ntw going to be as I want them to suffer for the theft of the american consumer. They deserve to be bankrupt get out while you can it will be the best you can do even if it is just a fw dollars more you will not regret it. They also get commissions when they evaulate ciaims the more money they save progressive the more they make the more you get ripped off....sick and wrong Comments [ 0 ] |
| Submitted by: | LINDA 36 year-old :: Female Reviewer :: COLORADO |
| Date Submitted: | November 5, 2011 |
| Insurance Provider: | Progressive in California |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | Cancellation fee - almost no service Do not go with this company, I rented a car from a friend used it for 2 months and had insurance from Progressive online. After I returned my car i wanted to cancel insurance and they charged me 50 bucks as cancellation fee which I was not even aware. They also threatened me to bring down my score which is about 800. well I will make sure that this company does not trick anybody else and I share this experience with everybody I know. My number is 2133999875. Comments [ 0 ] |
| Submitted by: | Olgie 30 year-old :: Male Reviewer :: CA LA |
| Date Submitted: | October 24, 2011 |
| Insurance Provider: | Progressive in Florida |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Stay away -- they are PROGRESSIVE Stay away from them. There are many other insurance companies with much better service and prices. Here is my story with progressive. I bought my first insurance with them and tried to make it as cheap as possible as i only moved to the USA and had limited funds. I opted for monthly payments by direct debit (authorized to take funds from my bank account at the certain date each month). But Progressive (now I understand why they call themselves PROGRESSIVE) decided to increase my premium for the next period without no particular reason (while other companies actually give you bonuses and decrease premiums). The worst thing is that at that time I was in a really bad financial situation and had to count every cent so being unaware of increase in premium I had amount on my bank account only for my regular payments. But this guys tried to take increased payment from my bank account WITHOUT MY AUTHORIZATION!. Payment was denied as it led to overdraft. As soon as I found that out (2 days later) I called progressive to stop their service immediately. But would you believe that they still did put the amount for the next month for collection. After reading other reviews I wish some day this company will be out of the business Comments [ 0 ] |
| Submitted by: | Stranger 32 year-old :: Male Reviewer :: Miami |
| Date Submitted: | July 29, 2011 |
| Insurance Provider: | Progressive in Georgia |
| Coverage: | 3 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | 10 Year Relationship Ruined Horrible Experience Progressive — Dear Progressive Corporate and Investor Relations , I feel this letter be addressed to both as I was (before I sold ) a shareholder as well as a 10 year veteran customer of yours. Let me just tell you the story, I have had progressive for many many years as you would be able to see based on my file. My premiums have never been late as they have always been deducted from my checking account which was great as I didn’t really need to worry about my insurance being paid. However, last month I noticed that you didn’t debit my account for the amount of my insurance as I do pay on a monthly basis. I called customer service and talked to a very nice rep who informed me that I was canceled because there was a form that was sent to me back in November that I simply never received. Now I have been in customer service all my life, is this appropriate customer service for a customer who has been with you for over 10 years? You simply cancel them with no phone call, no email, no letter, no nothing, REALLY? Can honestly sit there and tell me that you had NO ONE available to simply pick up the phone and say “hey you are about to be canceled if we do not get that form back”. This is the biggest crock, I have ever heard, so let me just tell you what I did. Once I got off the phone, I called my broker and sold EVER SHARE from my trust that I owned in Progressive, I have never been so upset in my life over being treated like a number, so after I hung up with my broker, I called Geico, I explain to the agent what YOU GUYS did to me and they were more than happy to take me on as a client, they bend over backwards to help me in every way they could, in fact, before I left the office for the day they made sure that I was covered on the ride home, since I had not been covered by you. Normally I am not one to complain about silly simple things, but I drove around uninsured, simply because one of your 24,638 employees didn’t take the time to make a phone call. I thought you needed to know, after all I was a very loyal customer for over 10 years, it’s just rather unfortunate that this had to happen, I will NOT be back nor will I ever recommend anyone to progressive. In fact I have every intent to share this story on line as well as in public to anyone who will listen, after if you have put me at risk, how many of your other customers are also at risk? Comments [ 0 ] |
| Submitted by: | STAY AWAY 34 year-old :: Male Reviewer :: Atlanta |
| Date Submitted: | May 7, 2011 |
| Insurance Provider: | Progressive in Minnesota |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Bait and Switch I was shopping around on-line for car insurance quotes and used the Progressive site. They showed that they had the lowest cost. That when I tried to sign up on-line. I filled out all the information, but I was told during the process that I needed to contact a sales agent by phone to finalize the payment. I contacted the agent over the phone; again gave them all my information (no accidents or tickets) and he quoted me a differant price. I questioned him about the differance in prices and he told me that's what it would cost me, no explainations. I payed by credit card, since it was still cheaper than my current plan. When I received my contract in the mail, they sent a bill for the amount owed over what I had previously payed. The total amount of the insurance cost was more that what I was paying through American Family. I contacted a customer service agent to ask about the extra charges and she simply stated that that was the price, take it or leave it. I tried to get an explaination as to why the price had change three time from when I had check on-line and she was very rude to me for even asking the question. I canceled the coverage and called my AF agent to see if I could reinstate my policy. I did it right away over the phone, no questions. If Progressive changed the cost of their policy three time and they could give me a good reason, what would have happened if I ever needed to file a claim. I will never recommend Progressive Insurance. Comments [ 1 ] |
| Submitted by: | Joe Steno 53 year-old :: Male Reviewer :: Minneapolis, Minnesota |
| Date Submitted: | April 1, 2011 |
| Insurance Provider: | Progressive in Texas |
| Coverage: | 10 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 5 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | Yes |
| Review: | Progressive rates vary by agent. I mistakenly got caught between two Progressive agents for a bid on auto coverage. Anyway I called and talked to Corporate and found that agents have the freedom to quote whatever rates they want. Additionally, there are no set rates for for services such as set up and cancellation charges. Because I had to give the two agents credit card information before quoting they both billed me before I agreed for coverage via the internet. For the same policy coverage I was charged $264.00 for one policy and $216.00 for the over. When I cancelled the $264.00 policy I was charges $100.00 in fees by the cancelling agent. Corporate couldn't help with that. Good insurance - just shop agents. Comments [ 0 ] |
| Submitted by: | Darrell 61 year-old :: Male Reviewer :: Houston, Harris County, Texas |
| Date Submitted: | March 29, 2011 |
| Insurance Provider: | Progressive in Florida |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | BUYER BEWARE! Progressive Insurance does NOT pay on legitimate claims! We were never late on our hefty premiums for our boat insurance. When we finally had to file a claim (when our $20K boat got totaled through no fault of ours), they paid nothing and gave us the lamest excuses, completely unrelated to the claim. They would not listen, would not negotiate, would not settle for even a portion of the value, they flat out denied the claim. Please. STAY AWAY from this company... they play right into why insurance companies have such a horrible rep. Comments [ 1 ] |
| Submitted by: | Stuck w/a $20K brick 50 year-old :: Male Reviewer :: FL |
| Date Submitted: | March 19, 2011 |
| Insurance Provider: | Progressive in Massachusetts |
| Coverage: | 7 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Agressive Insuranceit should be called Will give you a super low rate the first year then watch out. 2nd year went up $200 no claims. 3rd year want $400 more if not paid in full. NO claims and never late on a Payment. Would never use them again all they want is your money!!!!! Comments [ 0 ] |
| Submitted by: | byebye 40 year-old :: Male Reviewer :: Massachusetts |
| Date Submitted: | February 24, 2011 |
| Insurance Provider: | Progressive in North Carolina |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | progressive is the WORST! they are so unfair and did not want to pay to put my car back to precondition, they are cheap and do not do what the policy states......i will never use them again. Comments [ 0 ] |
| Submitted by: | super trooper 35 year-old :: Male Reviewer :: sylva, NC |
| Date Submitted: | February 16, 2011 |
| Insurance Provider: | Progressive in Maryland |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | Progressive sucks I had less then 75% of cosmetic damage to my bike and they would not fix it. They come up with some number and said it was totaled. I had to buy my bike back and turn over my title for a salvage tittle. Then the tittle department of the same company sent my original title back to me and it was them that said that it was less then 75%totaled. Comments [ 0 ] |
| Submitted by: | Woody 58 year-old :: Male Reviewer :: Pasadena Maryland USA |
| Date Submitted: | February 15, 2011 |
| Insurance Provider: | Progressive in New Mexico |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | The most dishonest auto insurance company. I had Progressive auto insurance for more than 10 years. My wife had an accident back in June 2010. She was struck on the side by a irresponsible driver, no license and no insurance. My wife had a broken ribs, broken ankle, broken pelvis, concussion on liver and kidney and they had to remove spleen and pancreas. She spent 12 days in the hospital, 1 day in ER, 2 days in ICU and 10 days in recovery room. She's been in physical therapy since then until today, Feb 15, 2011 and still more to come. She is disabled, I been having to work from home with the danger of loosing my job, I work and take care of my children's education and home shores and many other things that she was capable of doing. When I submitted the claim to progressive, the only thing I got back from them was finger. Not a single penny was paid. The looked for all possible excuses to deny payment, they used the most ridiculous reasons for not paying for anything. ER, ICU, Hospital, physical therapy, wound care, recovery room services, surgery services, orthopaedic services, pharmacy expenses, disability items like wheelchair, walker, hospital electric bed, etc, etc, etc, all 250K dollars and didn't get a penny from Progressive. Progressive is the most dishonest company ever. I don't recommended Progressive even to my worst enemy. I was paying $68 a month with them and got the minimum coverage, if I wanted more it could cost double the monthly fee. Geico gave me full coverage and 500K accident coverage, 10K coverage, any incidental/accidental (broken window, stolen stereo, etc) coverage for my vehicle with a deductible of $500, car rental reimbursement and a lot more FOR $55 a month. Progressive is reliable and all you see in their commercials is false. they will not be there for you if have an accident. The same goes for Fred Loya Insurance. They are both the same, SO YOU TAKE THE RISK or wait until you have an accident (God forbid) to probe what I said is true??? Stay away from Progressive because the only you will get is freaking laser scan from that stupid lady in their commercial, no refunds. Comments [ 1 ] |
| Submitted by: | Enrique Tuda 45 year-old :: Male Reviewer :: Chaparral, NM, 88081, USA |
| Date Submitted: | December 17, 2010 |
| Insurance Provider: | Progressive in Florida |
| Coverage: | 10 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 10 out of 10 |
| Recommend: | Yes |
| Review: | Progressive was lowest with most coverage Just wanted to share my experience. I was with Travelers for 10 years and thought surely I was getting preferred rates, right? Wrong! A friend noticed my statement on the kitchen counter one day and said "Wow, you really should look into switching - those rates are high for what little coverage you're getting." So, I went online and found a comparison site called GoLowQuotes.com and filled out a short form. I soon had several quotes sent to me and Progressive was the clear winner as they offered twice the coverage I had been carrying yet was almost half the premium! But that was my case, a different carrier may be better in your case. That's why you need to compare - and compare regularly! I haven't made any claims with them yet so that aspect is still an unknown, but for now, I'm satisfied with being with a top carrier for an affordable premium. Comments [ 1 ] |
| Submitted by: | Dan 41 year-old :: Male Reviewer :: Orange Lake, FL |
| Date Submitted: | October 11, 2010 |
| Insurance Provider: | Progressive in New York |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | Lack of information and misrepresentation of law I was at fault and it was a small ding to a car. I was going to settle matters without filing a claim. The other party agreed. The person I hit went to get an estimate. I thought was very high for the damage done-- a ding the size of a quarter and some scrapes to the paint job. I found another shop for a second opinion and the other person agreed to a second estimate. I also called Progressive to get information and asked if I reported the incident, would I have to follow through with a claim. The rep told me no-- that an adjustor could quote me a price and then I could decide whether or not to file or pay out of pocket. So, I reported it and a claims specialist followed up... got all the info from me about who was hit, how it happened, etc. I asked specifically again for a claim not to be filed until I have all the details. I was told not to worry about it... everything was going to be alright. Half hour later, the person I hit sends me a text message saying "thanks... they are even covering a rental and will get the car fixed tomorrow." What??? But you told me that I could decide whether or not to file a claim or pay out of pocket. I called claims line again and talked to the same specialist who told me that, when a claim is filed, it is the party not at fault who gets to decide where to get the car fixed, how the damages get paid, and the rest of the details. I told him that's not what he and I discussed, and that's not how I had agreed for it to proceed... The accident had happened 2 weeks prior. We didn't get a police report, had not called insurance companies, nothing because both the other party and I had agreed it was not necessary. I had asked specifically in my phone calls to Progressive about protocol if a claim is filed and was told not to worry... I would be notified of the price and then I could decide what to do about paying. Well, they tell me now that by law once an "adverse party" comes forward, there is nothing I can do. So... even if it's a small ding, the person can choose to have it covered by Progressive and not me.. the person gets a rental car for undetermined amount of time... they can provide estimates wherever and I just accept whatever is decided by Progressive and the other party... No voice... no say...and I the customer cannot do a darn thing now... Thanks Progressive... way to go... I asked a simple question so that I could make an educated decision as a consumer... All I got in the last phone call was "sorry we didn't tell you everying. There's nothing we can do now." I think you should do something about it. Listen to your customer service tapes, hear the wrong information that was provided to me and cover any repercussions that have evolved because of your poor customer service. Comments [ 1 ] |
| Submitted by: | upsetatprogressive 46 year-old :: Female Reviewer :: New York State |
| Date Submitted: | August 18, 2010 |
| Insurance Provider: | Progressive in Texas |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Worst Insurance worse people This is a very cheap and worse company. I dont have progressive insurance but some one hit my parked car in a parking lot and handed over his progressive insurance and left the scene. I called this stupid progressive and they said ok bring your car for estimates. I took a day off and brought my car to them and they took over an hour and gave me the estimate and after that nothing heard from them. I called them the next week and they said that the person who hit your car is not answering their phones. Well its not my problem if he is not answering your phones I talked to them but very rude representatives over there. They are ready to hang up every time you call them. I lost my car rear bumper I lost my time and finally they said they cannot do any thing. However they said that they will cancel his insurance but they never did and there is no proof for that, I am so frustrated as I gave them all the information and every requirements but no use its waste of time and money. Keep away from progressive and I would say people should not buy such insurance, as insurance means you are insured or some one is insured if you do some thing wrong but this company has no ethics and rules all they are doing is a cheap business just dont buy insurance from them. Comments [ 0 ] |
| Submitted by: | Vic 32 year-old :: Male Reviewer :: Dallas TX |
| Date Submitted: | May 27, 2010 |
| Insurance Provider: | Progressive in Texas |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 2 out of 10 |
| Recommend: | No |
| Review: | Can't belive this! I have had Progressive ins. for years to cover my motorcycles. I,unfortunatly, had to make a theft claim on my bike. I was already upset to find that my bike had been stolen, then Progressive starts their run around. After Four long months fighting with progressive, I have still recieved no benifits. The people that I have talked to representing their company have been rude, and misleading. I have filed a complaint with the state board of insurance, and will be filing a law suit as well. They made it abundantly clear that they would rather lose customers than pay claims! Comments [ 0 ] |
| Submitted by: | James1605 30 year-old :: Male Reviewer :: San Antonio TX |
| Date Submitted: | May 26, 2010 |
| Insurance Provider: | Progressive in Washington |
| Coverage: | 5 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | PROGRESSIVE IS RIDICULAS I was recently stopped on a freeway and out of nowhere some guys slams into the back of my car. My back winshield shatters and ruins the back of my car! and my dog kennel was in the back. I was extreamly lucky I had put him in his doggy seat belt up front or he would have been dead. So the guy is driving someone elses car who is insured by progressive. we set up the whoel thing and I end up going into the hospital and a chiropractor because I m in pain. they payed for my car just fine bought me a new dog kennel and then when it came to the bodily injury claims rep everything went down hill they offered to pay for my medical and then $1000 for anything else so I sign the paper. and the next thing I know there closing my claim only paying my medical and never writing me a check for $1000. I have a copy of the contract still not sure what to do. Comments [ 0 ] |
| Submitted by: | ash 22 year-old :: Female Reviewer :: Portland oregon |
| Date Submitted: | February 7, 2010 |
| Insurance Provider: | Progressive in Florida |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | 180 dollars a month Got my window broken last night called to make a claim and they wouldn't cover it and I pay $180/month WHAT A RIP-OFF....BEWARE TO ALL!! DO NOT FALL INTO THEIR TRAP OF HIGH MONTHLY PMTS AND HORRIBLE COVERAGE!!!!!!!! Comments [ 0 ] |
| Submitted by: | Tammy 26 year-old :: Female Reviewer :: st petersburg, fl |
| Date Submitted: | June 30, 2009 |
| Insurance Provider: | Progressive in California |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Horrible horrible service/ customer service Has progressive ever heard the customer is right?!? holy crap they suck! my husband bike got stolen and they made us go through so many things of showing them proof of phone records and bank statements, and giving us crap about how we could fake that it got stolen, yea they didnt pay up! we have tried to fight them twice, all we wanted was for them to pay the rest of what we owe on it cause we are STILL making payments! They have horrible horrible customer service! i have to deal with more than 3 agents and they were all horrible!! Comments [ 1 ] |
| Submitted by: | pissed off 21 year-old :: Female Reviewer :: ca |
| Date Submitted: | June 22, 2009 |
| Insurance Provider: | Progressive in Michigan |
| Coverage: | 6 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 3 out of 10 |
| Cost: | 6 out of 10 |
| Recommend: | No |
| Review: | Not worth the risk I had Progressive auto for years and everythng was fine untill you are injured in an accident. In MIchigan you have to deal with your insurance company not that of the person who caused the accident and Progressive is the worst out there. Unpaid doctor and Hospital bills. They do everything they can to deny covering as much as they can even if it involves making up lies and trying to say you had previous injuries witch i did not. Im not the type to run out and hire a lawyer but i had to to protect myself from my own insurance company. Comments [ 0 ] |
| Submitted by: | gimp 40 year-old :: Male Reviewer :: Warren |
| Date Submitted: | December 28, 2008 |
| Insurance Provider: | Progressive in Louisiana |
| Coverage: | 8 out of 10 |
| Claims: | 9 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 8 out of 10 |
| Recommend: | Yes |
| Review: | Great customer service, claims service good too A few years ago I finally had to use my car insurance for something other than windshield chip repair. I was hit in the right rear quarter panel of my car by a pickup truck while turning left at a traffic-light controlled intersection. I had a green light, had my turn signal on, the truck had their turn signal on to turn right (we were both turning the same direction). Wrongly assuming the driver of the other vehicle would follow basic traffic laws and turn in to their nearest lane I proceeded to make my turn. I was 9/10 of the way through the intersection when I heard a loud crunch, the sound of glass breaking, and my car being pushed to the side momentarily. I got out expecting my back glass to be gone but it was "just" the tail light and quarter panel crushed in. Cops came and did not give the other driver a breathalyzer even though they admitted to being at a sushi bar, the driver was slurring a bit and walking funny, was not her vehicle, and was from out of state. The other driver told the cop she had to swing wide due to the size of her vehicle (problem #1, that does not permit you to enter other lanes of traffic). She was cited for improper right turn. I was cited for failure to yield. Apparently the cop is like most other cops in this city in that they don't pull anyone over for anything even when it's done right in front of them (doing red light running citations at a stop light, they'll watch people blow through the stop lights well after going red...no tickets). Anyway, I was told that the other driver had a green turn ARROW to turn right...I had no way of knowing that. I thought about fighting it but figured the money for a lawyer and time for court wasn't worth the money. Actually, I did end up almost fighting it until I got to the courthouse and didn't feel like sitting around so I just paid the fine and left. Progressive, as usual, had a PERSON answer the phone almost immediately and they were very friendly. An adjuster came out within a day or two to look at the damage. I then went out and got three quotes from local body shops (some were on Progressive's list, others weren't) and took it to one I knew did good work (also happened to be in Prog's network). Had my car back within a couple weeks as the body shop had some difficulty procuring a few replacement parts. Then, without notice, about 2-3 months later I received a check in the mail for 75% of my $500 deductible ($3500+ in damage). Progressive also did their own accident investigation and put me down as "not at fault". I'm guessing that there was some background "maneuvering" in which Progressive threatened a lawsuit and caused the other insurance company to admit to 3/4 fault. Not positive but is the only thing I could think of. The downside...my premium got bumped up about a year later for no apparent reason. I called CS and spoke to the CS agents (friendly as usual) who, after about 20 minutes of checking in to my files, figured out that after Progressive's annual review of my DMV records I had the "fail to yield" citation and that's what caused it to go up. No big deal, I didn't fight it, I knew it would be on my record, and I knew my premium would go up. I just wanted to know WHY...and to be perfectly honest I went back through some paperwork I had been sent and saw where they listed the moving violation when previously I had none. That should have clued me in ha! So recently I checked other insurance company quotes since I'm debating a new vehicle and discovered that I can get a 30% reduction in premium through a few other companies even WITH the accident and citation. I have been with Progressive for three years, I will call and tell them what I have found...if they want to reduce my premium and keep me as a customer, great. If not, easy come...easy go. Comments [ 5 ] |
| Submitted by: | Educator 30 year-old :: Male Reviewer :: Louisiana |
| Date Submitted: | December 26, 2008 |
| Insurance Provider: | Progressive in Maryland |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | AWFUL COMPANY Well, where to start... Another progressive driver fell asleep at the wheel and hit my husband and two sons (ages 2 and 4) head on. He was in a truck, they were in a very small compact car. My 4 year old needed to be flown to shock trauma. Our nightmare began when they would not stop calling me for a "statement" while I was sitting by the bedside of my son. He did come home after 1 week. Next, I gathered ALL information about the contents of our car to submit it to progressive. This is when I found out the other progressive driver was UNDERINSURED! Progressive would not cover the contents of our vehicle at ALL! They say in our state our policy only has coverage for UNINSURED, not UNDERINSURED - sorry! So, we took a $3,000 loss because of that. There is now a lien against me from my health insurance company. Progressive is NOT paying most of the bills. We are getting ready to go after my husband's policy because of his UNDERINSURANCE! I am 100% confident they will screw us!!! DO NOT USE THEM - THEY ARE AWFUL! Comments [ 1 ] |
| Submitted by: | Forget progressive 39 year-old :: Female Reviewer :: frederick, md |
| Date Submitted: | December 11, 2008 |
| Insurance Provider: | Progressive in California |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 6 out of 10 |
| Recommend: | No |
| Review: | Horrible Experience with Progressive Insurance Just wanted to vent my frustrations out with Progressive auto insurance. Here's my story... Guy backs into my car, his trailor hitch hits my car and leaves a well sized dent in my bumber. He leaves the area, after i told him i need his insurance and driver's license so i called the police. The police gave me a case# which i presented to my insurance company, Progressive, and it takes them a month to reach a final decision. They decide to repair it, instead of replacing my bumper, telling me it will be in "like new" condition. how is that right? a guy hits my car, we both have insurance, yet my insurance company said that a new bumper is out of the question? i received phone calls from a gentlemen name Justin who treated my as if i was the guy that hit my car. i escalated and said that i would like to speak with his supervisor. i speak with a guy name Patrick and he blows me off as well. i'm a manager in a customer facing industry, and i know how important customer service is. from my experience, i had a horrible time with Progressive, and worst of all, i get treated like it was my fault to begin with. **DO NOT CHOOSE PROGRESSIVE FOR THE FOLLOWING REASON*** 1. horrible customer service 2. they raised my insurance rate without even telling me by phone or mail, which i think would be the decent thing to do 3. even though someone hit my car, they were worried about minimizing the loss for the guy that hit my car and left 4. they give you phone numbers to call if you WANT to escalate to the next level- why was i doing their job??? 5. very corporate mentality- Patrick tells an autobody shop that is very well known in the Peninsula (San Francisco area) how to do his job repairing?!?! outrageous!!!! the owner from the autobody shop is told how to do things, yet when he asked Patrick if he evern fixed a bumper before, the answer was obviously no, yet he still acts like he knows how to do it? are you kidding me? that's me telling Tiger Woods how to do his job because i've watched golf for so many years on tv. Comments [ 0 ] |
| Submitted by: | steve 28 year-old :: Male Reviewer :: San Francisco, CA |
| Date Submitted: | November 11, 2008 |
| Insurance Provider: | Progressive in California |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | WORST INSURANCE COMPANY EVER! SPEND THE EXTRA MONEY FOR OTHER INSURANCE COMPANIES! PROGRESSIVE IS HORRIBLE WITH CLAIMS! MY CAR IS IN THE REPAIR SHOP RIGHT NOW JUST SITTING THERE AND PROGRESSIVE IS REFUSING TO PAY PART OF MY DAMAGES BECAUSE THEY SAY THEY DON'T KNOW WHAT WAS PART OF MY VANDALISM! I PAY OVER $300 A MONTH FOR INSURANCE AND NOW I GET TREATED LIKE THIS! I WILL BE CANCELING WITH PROGRESSIVE ASAP! GO SOMEWHERE ELSE!!!! Comments [ 0 ] |
| Submitted by: | BETHANY 24 year-old :: Female Reviewer :: GLENDALE, CA |
| Date Submitted: | August 8, 2008 |
| Insurance Provider: | Progressive in Florida |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 6 out of 10 |
| Recommend: | No |
| Review: | Progressive sucks!!! I have a 1989 Mustang GT Convertible...someone pulled out in front of me and wrecked it! Progressive took my car. They said there was over 3 grand in damage....it could not be titled anymore. What!!! I told em to fix it and I would pay the difference....nope...they told me I could not have my car back! BS....If I had not filed a claim....I could have my car. So why have collision insurance? Progressive sucks!!!! Comments [ 2 ] |
| Submitted by: | Howard 50 year-old :: Male Reviewer :: Clearwater, FL |
| Date Submitted: | July 2, 2008 |
| Insurance Provider: | Progressive in Florida |
| Coverage: | 10 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 8 out of 10 |
| Recommend: | Yes |
| Review: | Most Amazing Customer Service! I would not normally advertise for a company but I have recently had a really amazing customer service experience I have a lot to say about my recent experience with my car insurance company, Progressive I LOVE PROGRESSIVE after my car wreck last Thursday I was in a lot of pain and very stressed about what would happen to my car, my health, the impact it would have on my daily life, bills, medical costs etc.. etc... thank you to Progressive my life is so much more pleasant and less stressful at this point I called to make a claim the next day with their claims department. I was not on hold very long and did not have to talk to 20 million computer voices while pressing buttons before I could speak to a person. The gentleman was very courteous and went above and beyond in his empathy and consideration. He expressed concern for my well being and the outcome of the accident. Sure this is his job, but phone service representatives usually just do what is required of them with very little positive affect in their voice or attitude. He asked what had happened and the whole time had a very sincere concerned tone "Oh wow, that is awful... you are so lucky it wasn't worse...thank goodness you are ok etc... " regardless of his actual concern he was very calming and helpful he provided any contact numbers I may need and explained the full process of taking care of my claim. He located the nearest body shop for me and called them with me on the line to make the earliest appointment at my convenience. He constantly made sure everything was clear, simple, and without any problems. He provided me with a number to call him directly if I should have any issues. It continued to be an easy and smooth process... When I arrived at the body shop the progressive representative promptly called the rental service then proceeded to go over the damages of the car with me while taking clear photos and checking every little detail. They listened carefully and also seemed concerned. The representative from Hertz arrived very quickly and drove me to the rental location. They were also friendly and clearly explained every part of the rental and what part Progressive covered as well as what my options were with gas, daily insurance etc... Daily insurance for the rentals was usually $25.00 to cover any damage that may occur to the vehicle while in your possession. However, because I was there through Progressive, it only cost me $12.99 daily. This meant that no matter what happened to the vehicle, from a small scratch to it being totaled, I was only responsible for that $12.99 and not held liable. Progressive would also call and extend the rental for me if necessary, so I simply get the keys to a car equivalent to my own or more and drive it for as long as I need. I ended up with an 08 Ford Fusion with dash board controls on the steering wheel, a navigation system, sirius satellite radio, and an in dash 6cd player :) and get to drive it for the length of my repair at no cost to me accept gas and the optional daily insurance. and there is more... Saturday another representative from Progressive called me. This time an equally kind and considerate woman. She was the one to handle my injuries and personal health coverage. She explained that Progressive will cover 80% of all costs including my x-rays, ambulance ride, ER fees, Cat Scan, and even prescriptions. They would file all the paperwork with the hospital then send paperwork to my health insurance company for the remaining balance. All I had to do was. send them copies of my prescription receipts. She expressed concern and told me not to "over-do-it" at work and to call her if I needed help with anything. She also told me she would call me in a few days to see how I was feeling. Even better, Progressive is reimbursing me for the days I missed at work due to the accident, all I had to do was send copies of my last two paychecks, they even phoned my manager at work for me. This is not my first positive experience with Progressive, last time I just needed some body work after a car battery was left in the road and destroyed my front fender...they had the same great service with a rental...but this time with the medical issues they just knocked my socks off with amazing customer service. in short... if it is in your budget to switch car insurance companies, I strongly suggest looking into rates for Progressive. They are one of the less expensive companies and they also have included pet insurance for your pets traveling with you along with motorcycle, RV, Boat, and other types of insurance. their kindness and amazing guest service has won me over it may be their job, but they do it well and I feel safer and more can at ease because of it ..so anyway... if you want to be worry free in a situation that be devastating, Progressive can help! Comments [ 2 ] |
| Submitted by: | Stella Felino 25 year-old :: Female Reviewer :: Orlando, FL |
| Date Submitted: | March 2, 2008 |
| Insurance Provider: | Progressive in Texas |
| Coverage: | 3 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | Worst Service Ever I had an accident where my car was considered a total loss. Progressive undervalued my car and the adjuster lied and said I couldn't get an independent assessment. When I argued with him, he started yelling at me and calling my car "that thing." I talked to his supervisor, who didn't care in the least. I then had a meeting with him, where I stood in a shared cubicle for an hour because I was never offered a chair. I guess I made him angry, because it's now been over a month since my accident and I have yet to receive a check. Never use them- they're not that cheap and they like to rip off their customers. Comments [ 1 ] |
| Submitted by: | progressivesucks 25 year-old :: Female Reviewer :: Austin, Texas |
|
|
Related Sites & Information |
|