Liberty Mutual

Date Submitted: July 9, 2011
Insurance Provider: Liberty Mutual in Massachusetts
Coverage: 10 out of 10
Claims: 9 out of 10
Customer Service: 9 out of 10
Cost: 10 out of 10
Recommend: Yes
Review: major accident fully covered & on road in week
Another driver prematurely left his stop sign at a T-intersection and drove right into my passenger side door. I called police & Liberty on the spot and I enjoyed very professional coverage from beginning to end. Other driver was correctly assigned full blame for accident. Liberty Mutual suggested a garage for me and I had $3,000 or repairs done there. Liberty also waived my deductible and paid for my rental car too. They will now be reimbursed by other driver’s policy (Geico) through subrogation. Geico also very good as they contacted me and confirmed for me they were taking full responsibility of this claim and will reimburse Liberty for all costs. What was a very traumatic experience, with no injuries to anyone, was handle very well by Liberty. Very happy with service and outcome all within the course of 1 week!
Submitted by: Charlie
42 year-old   ::   Male Reviewer   ::   Massachusetts

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