| Reviewers Male / Female |
Recommend Yes / No |
Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| 6 / 1 | 1 / 6 | 7 | 2.29 | 2.86 | 2.29 | 3.43 | 2.72 |
| Date Submitted: | August 6, 2010 |
| Insurance Provider: | Esurance in New Jersey |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | The worst car insurance company ever. I was hit, head on, last week. The other person started to turn in front of me. She was ticked and the police report said it was her fault. She even admitted to the police that she was turning in front of me. Then why is Esurance treating me like I am trying to defraud them. They won't pay the rental car. They don't return half of my calls. They told me it was my responsibility to contact the other insurance company. After asking her what was the point of having insurance if you aren't going to do your job, she called the other company. They tried talking me into paying for the car, then going after the other insurance company for reimbursement. I have already been switched to another representative, who also doesn't return calls. I tried to call a supervisor, but when I dialed 0 on their phone tree, it said the operator wasn't available. After multiple calls, it seems like someone mistakingly answered the phone. I asked for a supervisor, and she wouldn't connect me with one. I tried being nice at first and got nowhere. After being extremely nasty with them, they are starting to do their job. As soon as this accident is taken care of, I am switching companies. Comments [ 2 ] |
| Submitted by: | Susuba 38 year-old :: Male Reviewer :: East Brunswick NJ |
| Date Submitted: | August 4, 2009 |
| Insurance Provider: | Esurance in South Carolina |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 4 out of 10 |
| Recommend: | No |
| Review: | HELL NO! was told that the GAP insurance would cover EVERYTHING. When my car got totaled...it covered 25%. They denied telling me this and won't send me the voice logger when i bought the gap insurance. Comments [ 0 ] |
| Submitted by: | ihateesurance 25 year-old :: Male Reviewer :: charleston, sc |
| Date Submitted: | October 16, 2007 |
| Insurance Provider: | Esurance in Arizona |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Beware!!! If it sounds too good to be true, there's a reason! Comments [ 0 ] |
| Submitted by: | Pan Head 54 year-old :: Male Reviewer :: AZ |
| Date Submitted: | August 6, 2007 |
| Insurance Provider: | Esurance in Georgia |
| Coverage: | 1 out of 10 |
| Claims: | 5 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Master of bait and switch Had been with esurance since 02/2006 right about second renewal added another driver and was quoted a change of 119. after a couple weeks the driver disappeared from the policy and when I ask why the CSR who didnt know what was the cause said they would put driver back on policy since it seemed to be a computer error. well driver got back on policy and premium went up 350 dollars after I had already been billed and paid the first time. Call customer service and all of a sudden I'm speaking to a so called certified insurance adjustor [TINA] who sounded like a man and kept on going on about how my account was past due ie .95 cents for their multiple billings. well to cut story short. Stay away from this company. customer sevice is terrible. They never know what they are doing and they seem to run off on claims. They might be cheap but you get what you pay for. Comments [ 0 ] |
| Submitted by: | Terrence 24 year-old :: Male Reviewer :: atlanta |
| Date Submitted: | April 11, 2007 |
| Insurance Provider: | Esurance in California |
| Coverage: | 10 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 7 out of 10 |
| Recommend: | Yes |
| Review: | i am happy with esurance i wrecked my car on 2/18 they paid my claim in full to the financer within 1 and 1/2 weeks minus my 500 deductible Comments [ 0 ] |
| Submitted by: | renee 45 year-old :: Female Reviewer :: cameron park |
| Date Submitted: | April 8, 2007 |
| Insurance Provider: | Esurance in California |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | Worst Insurance... Esurance. They paid $8000 for a BMW worth $35000. I would never recommend it to anyone. It's a huge rip-off. Comments [ 0 ] |
| Submitted by: | John 31 year-old :: Male Reviewer :: Los Angeles |
| Date Submitted: | September 9, 2006 |
| Insurance Provider: | Esurance in Nevada |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 5 out of 10 |
| Recommend: | No |
| Review: | I've waste time and money. My car get stolen may 5, they waste a lot of time sending and receiving paper to make sign. after a month the car get found and I received two month later... and then I paid 500 dollars deductible. So I receive my car three month after get stolen and then I paid. WASTE OF TIME AND MONEY.Claim agent MELINDA Comments [ 0 ] |
| Submitted by: | German 31 year-old :: Male Reviewer :: las vegas |
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