| Date Submitted: | November 20, 2009 |
| Insurance Provider: | AAA in California |
| Coverage: | 4 out of 10 |
| Claims: | 5 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 4 out of 10 |
| Recommend: | No |
| Review: | Bad, Bad, Bad. Really Bad. I will start out by saying one positive thing, they are the only insurer in California through which you can obtain a no-name insured policy...and this is probably the only thing they are good for (no-name insured means insurance for yourself to drive, even when you do not own a vehicle). Once I upgraded from a no-name insured policy, I had nothing but trouble. 1. They say that they have online payments and allow you to create an online account, but you can not do anything with it once you do. It does not even work to make payments. 2. When I went into an office in person to make a payment, they told me I was paid up for 6 months, but a few weeks later I get a letter asking for more money, and then a cancellation notice. 3. When I complained at the office in regard to not being able to pay over the internet, they admitted to this issue, stated that other insureds had told of the same problem, and then recommended that I "Call the main office to complain and let THEM know about it". 4. When my policy had been threatened to cancel at a previous time, it was for me needing to pay $56 (or some such arbitrary number). I called up to customer service to ask what the $56 dollars was for, since I had been paid in full for the next six month. After being placed on hold for 24 minutes, the agent returned to let me know he would have to call me back the next day. I was indeed called the next day only to be told that they had no idea what the $56 dollar charge was for! 5. They will not email you the form to sign up for automatic deductions / payments. The will not email anything. The form is not available on their website. They insist on sending it in the mail. 6. Due to the inordinate amount of "Junk mail" promotions, and offers you receive through a normal AAA membership, it becomes frustrating to have to read through all that junk to determine what might be a notice from the insurance company, and what is just junk! I will save you the time now, and let you know that AAA insurance in junk...pure junk. Not just their auto either..... |
| Submitted by: | Joe Lindsay 38 year-old :: Male Reviewer :: San Diego, California |
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