| Date Submitted: | January 26, 2009 |
| Insurance Provider: | AAA in California |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 1 out of 10 |
| Recommend: | No |
| Review: | HORRIBLE-AVOID!!! They were not backing me up even though I have been a AAA member for many years. They decided my alignment problem was not due to an accident I had had, even though it was. They just didn't want to pay for it. The claims adjuster lied about what she had reported. Her supervisor never returned my calls. It's as if everyone there has a plan of action to pay the least on whatever the case may be. I had to drive my car with the alignment being thrown off, the suspension being drastically damaged and the tire spindle loose because they didn't want to fix it. They also omitted to note that the person who hit me was on the phone (therfore making my claim even less valuable). They sumbitted only partial information to the body shop that repaired my car. Not to mention that their customer service was terrible, and I spoke with 5 different representatives! Oh but they LOVE to charge like crazy for their memberships! In the end, the other party admitted full liability, otherwise I would've had to pay $861 out of pocket! AVOID!!! |
| Submitted by: | Jenna 32 year-old :: Female Reviewer :: Los Angeles, CA, USA |
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