AAA

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
8 / 4 0 / 12 12 1.83 1.33 1.59 2.83 1.90

Date Submitted: April 23, 2012
Insurance Provider: AAA in Michigan
Coverage: 5 out of 10
Claims: 1 out of 10
Customer Service: 8 out of 10
Cost: 10 out of 10
Recommend: No
Review: Michigan - Injury accident NOT YOUR FAULT/TOO BAD!
I was in a horrible car accident in February 2003 – I worked for the Michigan Government and was working on a booklet to help families secure their homes in case of an emergency. I was working through my lunch break as usual, my boss didn’t care, and I was dedicated. It was Long Lake Road and Telegraph, as I started through a green light – to this day I do not know what happened or don’t even know the person who lived in this body before me. I do know I am not as nice as her, I am not as good looking as she was, and I am certainly not loved at all – I have a feeling this other girl “Cherilynn” she was cherished and loved. I am Cheryl and I am not cherished, loved, not beautiful, basically am patronized 100% of the time – the reason I know this is – I use to be loved, I use to have friends, I use to have a amazing career and amazing friends – I use to belong to exclusive clubs and have many loves. I live in TVLand Now – thank YOU AAA – Automobile Insurance Agency that DOESN’T CARE!
Comments [ 1 ]
Submitted by: Jardin La Fleur
54 year-old   ::   Female Reviewer   ::   Northville Michigan USA

Date Submitted: December 29, 2011
Insurance Provider: AAA in Michigan
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: AAA Sucks
After 18 years, they Screwed me.
One claim and they cancel you.
I was without insurance for two months after they cashed my check for homeowners insurance.
Agent did not call or help at all.

STAY AWAY
Comments [ 0 ]
Submitted by: JIMMARMI
64 year-old   ::   Male Reviewer   ::   Davison, Mi

Date Submitted: May 22, 2011
Insurance Provider: AAA in California
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 3 out of 10
Recommend: No
Review: Horrible Shady Buisness
When I went into AAA I was quoted at 135 a month for car insurance. After I recieved my first statement, my insurance rate was raised 30 dollars and my deductibles changed from what I was told were 500 dollars to 1000 dollars. Upon calling to cancel my policy, I was greeted with rudeness and two days of being given the run around by their call centers. Theyre personell were very unproffesional and sarcastic toward me. Finally after I got through to the corporate center, I was then hit up with an early cancellation policy. Which I don't remember signing the authorization for it but Im sure some where I did. Do not and I mean do not ever use AAA their roadside assisitance is horrible too.
Comments [ 1 ]
Submitted by: Chris
26 year-old   ::   Male Reviewer   ::   Victorville, Ca

Date Submitted: November 11, 2010
Insurance Provider: AAA in Illinois
Coverage: 2 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 4 out of 10
Recommend: No
Review: Claim Service Sucks
I have had an opene claim with AAA since August and they never follow up with you. The adjuster has no knowledge on ins. and customer service is extremely rude and unhelpful. Never, ever use AAA ins.
Comments [ 0 ]
Submitted by: Angel
35 year-old   ::   Female Reviewer   ::   Naperville

Date Submitted: September 6, 2010
Insurance Provider: AAA in Kentucky
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: deadbeat insurance company in ky.
i have been recently been involved in a rear -in collision , where it was the other drivers fault, i own a 2010 vehicle with under 10k miles, AAA's estimate for repair was to fiberglas the damaged bed of my truck, replace the rear bumper with a cheap replacement . although i was not at fault i will have to take this company to court to have my vehicle repaired correctly..I ADVISE EVERYONE DO NOT PURCHASE AAA INSURANCE ..PERIOD
Comments [ 0 ]
Submitted by: ripped off in kentucky
42 year-old   ::   Male Reviewer   ::   kentucky

Date Submitted: November 20, 2009
Insurance Provider: AAA in California
Coverage: 4 out of 10
Claims: 5 out of 10
Customer Service: 1 out of 10
Cost: 4 out of 10
Recommend: No
Review: Bad, Bad, Bad. Really Bad.
I will start out by saying one positive thing, they are the only insurer in California through which you can obtain a no-name insured policy...and this is probably the only thing they are good for (no-name insured means insurance for yourself to drive, even when you do not own a vehicle).
Once I upgraded from a no-name insured policy, I had nothing but trouble.
1. They say that they have online payments and allow you to create an online account, but you can not do anything with it once you do. It does not even work to make payments.
2. When I went into an office in person to make a payment, they told me I was paid up for 6 months, but a few weeks later I get a letter asking for more money, and then a cancellation notice.
3. When I complained at the office in regard to not being able to pay over the internet, they admitted to this issue, stated that other insureds had told of the same problem, and then recommended that I "Call the main office to complain and let THEM know about it".
4. When my policy had been threatened to cancel at a previous time, it was for me needing to pay $56 (or some such arbitrary number). I called up to customer service to ask what the $56 dollars was for, since I had been paid in full for the next six month. After being placed on hold for 24 minutes, the agent returned to let me know he would have to call me back the next day. I was indeed called the next day only to be told that they had no idea what the $56 dollar charge was for!
5. They will not email you the form to sign up for automatic deductions / payments. The will not email anything. The form is not available on their website. They insist on sending it in the mail.
6. Due to the inordinate amount of "Junk mail" promotions, and offers you receive through a normal AAA membership, it becomes frustrating to have to read through all that junk to determine what might be a notice from the insurance company, and what is just junk!
I will save you the time now, and let you know that AAA insurance in junk...pure junk. Not just their auto either.....
Comments [ 0 ]
Submitted by: Joe Lindsay
38 year-old   ::   Male Reviewer   ::   San Diego, California

Date Submitted: January 26, 2009
Insurance Provider: AAA in California
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: HORRIBLE-AVOID!!!
They were not backing me up even though I have been a AAA member for many years. They decided my alignment problem was not due to an accident I had had, even though it was. They just didn't want to pay for it. The claims adjuster lied about what she had reported. Her supervisor never returned my calls. It's as if everyone there has a plan of action to pay the least on whatever the case may be. I had to drive my car with the alignment being thrown off, the suspension being drastically damaged and the tire spindle loose because they didn't want to fix it. They also omitted to note that the person who hit me was on the phone (therfore making my claim even less valuable). They sumbitted only partial information to the body shop that repaired my car. Not to mention that their customer service was terrible, and I spoke with 5 different representatives! Oh but they LOVE to charge like crazy for their memberships!

In the end, the other party admitted full liability, otherwise I would've had to pay $861 out of pocket!

AVOID!!!
Comments [ 0 ]
Submitted by: Jenna
32 year-old   ::   Female Reviewer   ::   Los Angeles, CA, USA

Date Submitted: August 2, 2008
Insurance Provider: AAA in Texas
Coverage: 1 out of 10
Claims: 1 out of 10
Customer Service: 1 out of 10
Cost: 1 out of 10
Recommend: No
Review: Horrible customer service chain
Hello Everyone, This is a very lengthy letter explaining a serious customer service problem that I experienced with AAA recently. Please take sometime to read this. Maybe one of the readers would have experienced a similar problem. I bought AAA auto insurance policy (liability) for 1 year through the phone from a AAA representative (representative-1) on 10th May, 2008 and I paid upfront the whole premium (around 400 USD). At that the representative gave the quote based on the fact that I have 2 years of prior insurance experience and I had taken a driver improvement program. However, he never asked me send the proof for any of these, when I signed and sent back the forms. After about more than a month, around june 23rd, I received a letter from AAA underwriting department stating that they have to revoke the discount they gave on my policy based on the 2 facts namely "discount for 2 years of prior insurance and discount for driver improvement program" and increased my policy premium to double (800 USD). Then I called AAA in a week's time to ask about the letter and told a representative (representative-2) that the representative (representative-1) who sold me the policy never asked me to send the proofs. I had completed the driver improvement program in december 2007 itself, so when I bought my AAA insurace, I had the proof for that. Had the representative-1 who sold me the policy told me about this, I would have definitely sent them the copy. Then representative-2 forwarded my call to another representative-3, and I had to explain the whole story again. The representative-3 asked me to fax the proof document (prior insurance as well driver improvement program certificate). I did that promptly in a week's time. Then I received another letter from AAA in July mid that I still owe them around 160 dollars (which is more than 40% of my original premium). I called AAA again and this time it was another representative-4 and that person said that they received the proof of prior insurance and driver's improvement program only on july 11th, 2008 and the charge of 160 USD is for the months may-july during which they did not receive he documents. I clarified with that representative-4 that this was no fault of mine and it was completely representative-1's fault. The representative-4 was also very rude and did not have any politeness. Representative-4 said I need to contact representative-1 because he is the one who sold me the policy and he is the only person who can rectify this issue. I called representative-1 again and this time it went to his voicemail. I left a message explaining the whole situation and also left my contact information, and requested him to call me back. He never called me back for over a couple of days. Then I called representative-1 again, and this time I was fortunate to get hold of him and I told him the whole story. He said he was surprised as to why underwriting had this extra 160 USD charged and assured me that he will take care of this because it was no fault of mine. In a few days (within a week -now it was around july 23rd or so), I received a letter from AAA stating that if I donot pay the balance of 160 USD, they would cancel my policy effective aug 2nd 12 am. So, I called back representative-1 and it went to his voicemail. I told him the status and left my contact phone number and requested him to call me back ASAP. However, even after a day, he did not. So, I again called him back and left another voicemessage. I did not receive any response from him for over a couple of days. I then emailed the same representative-1 explaining him the whole situation and asked him to call me back. I also called his supervisor (supervisor-1) and explained him the story. As of then, it was july 31st. I also told the supervisor that his employee representative-1 never returns any phone calls. The supervisor assured me that he will take of this situation immedietely. I gave him my mobile number as well as my office phone number, and asked him to call me back at both these numbers to reach me. He did not get back to me for over close to 24 hours. By this time, it was already august 1st evening. I was paranoid as to whether my insurance is going to be cancelled. So, I called supervisor-1 again and this time it went his voicemessage and left him a message asking him to call me back. I even tried calling representative-1. However, it went to his voicemessage. I left him a message. I again called AAA policy management and this time it was another representative-5 and told her the whole story. She consulted with her supervisor and told me that there is nothing she can do and all she can do is accept a payment for 160 USD. I told her that I already paid the whole premium and asked her whether I will get the refund for 160 USD if the issue is resolved. She said, she cannot guarantee. I also verified from her as to why the premium was increased. She said its bacause they received the proof of prior insurance and driver improvement program late and thats why the premium increased. To save my insurance policy as it was already late on august 1st, I paid the 160 USD and told her to connect me to the supervisor-1 or his boss. She asked me to hold so that she will connect me to supervisor-1. Suddenly the phone got disconnected. I am sure there was no connection problem at my end. I tried calling suprevisor-1 again. However, it still went to his voicemessage and I left him a message. By this time, representative-1 to whom I emailed, had replied to my email, telling a new reason the policy premium was increased. This time he said (exactly as in his email - I only changed the supervisor's name to supervisor-1), "The reason for the policy because an additional accident that was found by underwriting. The was explained to you on a voicemail by supervisor-1. The accident was on 08/24/2007". This was a completely new story for me. All, I can say is they are trying to cover their backs. I replied to representative-1 asking him why he did not return my call. He could have easily returned my call. I think as a AAA customer, I have earned that much courtesey. He replied back saying "Several managers have been working on this all day long. I will forward your email to Supervisor-1". Representative-1 did not even apologize for not returning my call. I called supervisor-1's supervisor and left him a voicemessage on aug1st asking him to call me back. As I mentioned before, all the representatives in the chain are afraid to call me back and they are all trying to come up with reasons for saving their back. Eventhough I am angry about my premium being increased for no reason (Had I know the actual reason for increase and the amount of Increase, I wouldnt have switched to AAA from my original insurance), I am more angry because of the poor customer service at AAA and how they have treated me. The AAA representatives and supervisor's in policy management are available only between 9 am and 5 pm and I work during that time. So, I sacrificed my working hours for calling them. I also have to call from my mobile and I waste my mobile minutes for calling them. I spend about 15-30 minutes every time I call AAA (not including the call hold time). I have decided to file a ligitation against AAA through my lawyer, asking for proper damages (both compensative as well as punitive...) and I am also planning to report it to the federal authorities. I have all the proofs which are in my advantage. I have decided to take everyone in the AAA representative chain to task, even if it means it goes upto the company VP. To me AAA showed customer service when they tried to attract new customers. However they dont care about existing customers. They have forgotten something called "Customer Lifetime value". This time, I am going to remind it to them in a manner they will never forget it again. This would also be a lesson for all service oriented companies in future. I have taken this as one of the mission in my life. I also strongly everyone who have any complaint against not just AAA but any service provider to consult a lawyer or report the complaint to federal authorities. Maybe all the people who have complaints against a particular company should file a class action suit. As a customer, we have earned proper customer service. To those of you who dont have a lawyer, you may become a member of cheap legal service provider firms like legalzoom or prepaid legal where you can get attorney hours for your membership. A membership generally costs as low as 30-40 dollars a month, but in cases like these, I get attorney hours of around 50+ and also get an attorney to followup my case with companies like AAA.
Comments [ 2 ]
Submitted by: Subbu
27 year-old   ::   Male Reviewer   ::   Austin