| State | Reviewers Male / Female | Recommend Yes / No | Number of Reviews | Coverage | Claims | Customer Service | Cost | Total Average Rating |
| All States | 1 / 1 | 1 / 1 | 2 | 7.00 | 5.50 | 5.50 | 5.50 | 5.88 |
| Date Submitted: | March 28, 2007 |
| Auto Insurance Provider: | USAA in Texas |
| Coverage: | 10 out of 10 |
| Claims: | 10 out of 10 |
| Customer Service: | 10 out of 10 |
| Cost: | 8 out of 10 |
| Recommend: | Yes |
| Review: | Great service & follow-up I've been involved in two accidents where I was not at fault to include being rear-ended while driving a high-end European car. in the first accident, I called USAA from the road and they first asked if I was OK before walking me through what to do when an officer arrived. When I tiold them I wanted to drive straight to the dealer for repairs they approved it over the phone and within an hour of the accident I was in a rental headed home. Oh, and the dealer...they used some after-market parts too. They all do. On the other occassion I was again struck in the rear driver-side panel and told the adjuster which body repair shop I wanted to use - it was on their approved list - and had my car back in 10 days. USAA paid the rental and billed the other driver's insurance. Not a dime came out of my pocket. BusinessWeek just named USAA the top customer service company so I don't think your experiences are the norm. USAA, in my opinion, works hard to keep you business...you've been there most of your life. To pull accounts because of one bad experience seems to be throwing out the baby with the bath water approach. As for pricing...that they're overpriced is a myth. I recently checked around my area and they were competitive across the board. They beat the lizard. |
| Submitted by: | Handwilly 45 year-old :: Male Reviewer :: Schertz |
| Date Submitted: | March 26, 2007 |
| Auto Insurance Provider: | USAA in Ohio |
| Coverage: | 4 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 3 out of 10 |
| Recommend: | No |
| Review: | Horrible claims service The claims service is horrific. I have been a loyal USAA customer for over 22 years, in a family that has been USAA faithtful for 45 years. I've never had a ticket or an 'at fault' accident. Their prices have always been higher than a lot of other insurance companies out there, so I expected to get exceptional customer service if and when I was involved in an accident. Recently, I was rear ended by a speeding car. Luckily, to date, I notice no injuries. The damage to my car, which I bought brand new not even 2 years ago, was bad. My adjuster has been anything but helpful. He has not offered any information and has not been 'my voice' or looking out for my best interests at all. He has nickle and dimed me the whole way, EVEN THOUGH THEY WILL BE FULLY REFUNDED. They are going to use after market and used parts on my car. I have called customer service to try and get to another adjuster but they keep putting me through to the same one, who only specializes in bodily injury?!?!?! He said himself he didn't know much about property damage. HUH???? Brilliant. I'm just completely and utterly disheartened by their lack of customer service, their lack of concern for their loyal customers, and their lack of knowledge, as I said before, I've had to do all my own research. And that's just the tip of the iceberg. I'm switching insurance companies when this is all done and I'm taking all my asset accounts and credit accounts out of USAA. My family has said they are doing the same, as they are shocked and concerned that the same would happen to them. And based on reading other USAA customer reviews, I can see that we are definitely not alone in that opinion. I definitely would not recommend buying insurance, or any other product for that matter, from USAA if you are hoping for good customer service when you really need it. |
| Submitted by: | Loyal Customer no more 37 year-old :: Female Reviewer :: Maineville |
