| Date Submitted: | December 11, 2008 |
| Insurance Provider: | Progressive in California |
| Coverage: | 1 out of 10 |
| Claims: | 1 out of 10 |
| Customer Service: | 1 out of 10 |
| Cost: | 6 out of 10 |
| Recommend: | No |
| Review: | Horrible Experience with Progressive Insurance Just wanted to vent my frustrations out with Progressive auto insurance. Here's my story... Guy backs into my car, his trailor hitch hits my car and leaves a well sized dent in my bumber. He leaves the area, after i told him i need his insurance and driver's license so i called the police. The police gave me a case# which i presented to my insurance company, Progressive, and it takes them a month to reach a final decision. They decide to repair it, instead of replacing my bumper, telling me it will be in "like new" condition. how is that right? a guy hits my car, we both have insurance, yet my insurance company said that a new bumper is out of the question? i received phone calls from a gentlemen name Justin who treated my as if i was the guy that hit my car. i escalated and said that i would like to speak with his supervisor. i speak with a guy name Patrick and he blows me off as well. i'm a manager in a customer facing industry, and i know how important customer service is. from my experience, i had a horrible time with Progressive, and worst of all, i get treated like it was my fault to begin with. **DO NOT CHOOSE PROGRESSIVE FOR THE FOLLOWING REASON*** 1. horrible customer service 2. they raised my insurance rate without even telling me by phone or mail, which i think would be the decent thing to do 3. even though someone hit my car, they were worried about minimizing the loss for the guy that hit my car and left 4. they give you phone numbers to call if you WANT to escalate to the next level- why was i doing their job??? 5. very corporate mentality- Patrick tells an autobody shop that is very well known in the Peninsula (San Francisco area) how to do his job repairing?!?! outrageous!!!! the owner from the autobody shop is told how to do things, yet when he asked Patrick if he evern fixed a bumper before, the answer was obviously no, yet he still acts like he knows how to do it? are you kidding me? that's me telling Tiger Woods how to do his job because i've watched golf for so many years on tv. |
| Submitted by: | steve 28 year-old :: Male Reviewer :: San Francisco, CA |
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