21st Century

Reviewers
Male / Female		 Recommend
Yes / No		 Number of Reviews Coverage Claims Customer Service Cost Total Average Rating
3 / 2 2 / 3 5 5.40 4.60 4.20 5.00 4.80

Date Submitted: April 9, 2009
Insurance Provider: 21st Century in California
Coverage: 2 out of 10
Claims: 1 out of 10
Customer Service: 2 out of 10
Cost: 5 out of 10
Recommend: No
Review: Cheap price means cheaper service
Their service is really bad when my wife claimed an accident even she has 0 liability. Basically the other party's insurance can handle this nicely but they want in charge of this but very bad service. I'll never go back to this company in the future.
Comments [ 2 ]
Submitted by: sun
40 year-old   ::   Male Reviewer   ::   Califoria

Date Submitted: July 31, 2008
Insurance Provider: 21st Century in California
Coverage: 10 out of 10
Claims: 10 out of 10
Customer Service: 10 out of 10
Cost: 9 out of 10
Recommend: Yes
Review: Prompt service
My car was totalled (not my fault) and the claims adjuster handled my claim up to my expectations. My calls were promptly returned, the service was excellent. I was in a rental car the next day and within 2 weeks I had a new car (knowing how much I was going to get back). I highly recommend 21st Century.
Comments [ 0 ]
Submitted by: Alicia
51 year-old   ::   Female Reviewer   ::   Los Angeles

Date Submitted: August 7, 2007
Insurance Provider: 21st Century in Wisconsin
Coverage: 5 out of 10
Claims: 5 out of 10
Customer Service: 3 out of 10
Cost: 3 out of 10
Recommend: No
Review: Poor Customer Service
I asked to speak to another representative, because the representative was hard to understand and he hung up on me and then when I tried again I had all the info I needed to get an accurate quote DL#, and Vin # so that I can compare with other insurance companies of course he tried to pursuade me, but I told him that I would have to wait a pay period in order to get this started. But for some reasaon he was under the assumption that I wanted to get this started right away even though I made it clear in the beginning I just wanted a more accurate quote. The tone of his voice when I told him I would not be able to sign up right now was rude. I told him that I changed my mind and he didn't seem to pleased. They said that my insurance would be cheaper than my current insurance company, but after adding everthing up including the fees it would be more. Did not have any claims with this insurance company.
Comments [ 0 ]
Submitted by: Disappointed customer
28 year-old   ::   Female Reviewer   ::   Wisconsin

Date Submitted: June 12, 2007
Insurance Provider: 21st Century in New Jersey
Coverage: 8 out of 10
Claims: 5 out of 10
Customer Service: 3 out of 10
Cost: 7 out of 10
Recommend: Yes
Review: Cost and ease good, but lots of rules
I have not had any claims, so I don't know how well they would handle that. As for everything else, I love the website and general ease of use. I do NOT like they have many rules. (One that pushed me away was that I had to list my live in girlfriend, including DL#. Since she doesn't have a personal policy-she is covered on her dad's business policy- she would need to be rated on my policy and against my car. I tried to explain she would never get behind the wheel of my car, with no avail) Good company, but read the fine print, because they will use it against you.
Comments [ 0 ]
Submitted by: Patrick
26 year-old   ::   Male Reviewer   ::   Laurence Harbor, NJ